Privacy Policy

General – Ebco

This privacy policy (“Policy”) applies to products purchased via https://ebco.in (“online shop” or “Website”) which is a website managed by Ebco Private Limited, a company incorporated under the Companies Act, 1956, (“Company” or “Ebco” or “We” or “Us”) having its registered address at 402-3 Hyde Park, Saki Vihar Road, Mumbai 400 072.This privacy policy sets out how Ebco uses and protects any information that you give us when you use this Website. Under this Policy, the users of the website will be referred to as (“You” or “Your” or “Yourself” or “User” or “Customer” or “Customers”).
Please read this Policy carefully before purchasing any products on the website. Any purchase made by you through the website shall signify your acceptance of this Policy and your agreement to be legally bound by the same. In addition to the above, you shall also be bound by terms of sale, care instructions, warranty and returns information specified on other pages of this website.
If you do not agree with this Policy, please do not access the website for any purchase.
Ebco is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Policy? Ebco may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are satisfied with any changes. This policy is effective from October 1, 2016.

Type of Information Collected
You may be required to furnish your details whenever you visit, access, utilize, or browse the Ebco Platform. These details may be shared and utilized in accordance with our Privacy Policy. Furthermore, we reserve the right to amalgamate this information with other data to enhance and refine our products, services, content, and advertising.
By using the Ebco Platform, you agree to provide accurate, up-to-date, and truthful information. Should you wish to access, modify, amend, or delete your information, either in part or in full, please contact us at help@ebco.in.
It’s important to note that the Ebco Platform is not intended for minors. We do not knowingly collect personal information from individuals under the age of 18. Should we become aware of any such data being collected, we will take prompt measures to remove it. In the event that a parent or guardian discovers that their child has provided information on the Ebco Platform without their consent, they are encouraged to contact us immediately to have the information removed. Additionally, we are not liable for any damages or injuries incurred by minors who use our services in contravention of our Privacy Policy and Terms.
We may gather various details from you, including your name, password, mailing address, phone number, email address, contact preferences, and any other interactions or usage-related information with us or our affiliates. This information, when combined with other available data, may reasonably identify you (“Personal Information”). Personal Information encompasses, but is not limited to, your full name, personal contact details, residential address, email address, gender, or date of birth.
Furthermore, we may also collect, receive, process, or store certain sensitive personal data or information, such as your password and financial details like bank account information, credit card, debit card, or other payment instrument details.

What we do with the information we gather
From time to time, we may need to share the information we collect from you with our trusted third-party service providers to help us deliver services and facilitate the purchase of products on the Ebco Platform. For example, we might share your information with third-party payment gateway providers to process transactions. By using the Ebco Platform, you agree to these disclosures. We make sure that these third parties are bound by reasonable confidentiality obligations and follow industry standards for security.
We may also disclose your information if required by law or a judicial order, or if we believe it is necessary to protect our rights or the rights of other users, prevent harm to people or property, or combat fraud and credit risk.
In the event of a reorganization, sale of assets, or transfer of part or all of our business, we may transfer your information to third parties involved in the transaction. We ensure that these third parties have appropriate confidentiality and security measures in place to protect your information, similar to those described in this Privacy Policy. You will have the opportunity to opt-out if the new entity’s handling of your information differs significantly from this policy.
If a third-party payment gateway provider collects financial information from you, such as your credit or debit card number or bank account details, this information will be used solely for billing and payment processes. The financial information is processed through secure digital platforms of approved payment gateways, which use encryption to comply with current technology standards. The verification of your financial information is done solely by you, and we do not have any role in this process, so we are not liable for any related issues. We are also not responsible for the actions or breaches of these third-party payment providers and will not mediate any disputes between you and them.
While we make our best efforts to protect your personal, financial, and sensitive information by following prescribed security measures, please be aware that the internet is vulnerable to security breaches. Therefore, we strongly advise you to use reasonable discretion when providing such information while using our services.

Security
The security of your personal information is very important to us. We have put in place various security policies, rules, and technical measures to protect your information. These measures include firewalls, transport layer security, and other physical and electronic protections as required by law. These are designed to prevent unauthorized access, improper use or disclosure, unauthorized changes, and unlawful destruction or accidental loss of your personal information. When you provide your information on the Ebco Platform, it is protected by our security systems, which follow recognized international and industry standards.
Your information is stored in secure networks and can only be accessed by a limited number of authorized people. These individuals have special access rights and need your information for the purposes mentioned in this Privacy Policy. They are also required to keep your information confidential.
Even though we do our best to keep your information safe and store it in a secure environment, you should know that no security system is completely fool proof. We cannot guarantee that there will be no accidental disclosures or security breaches. You agree not to hold us responsible for any security breaches or any actions by third parties who may gain access to your personal information. This includes situations beyond our control, such as government actions, hacking, and unauthorized access to data, computer crashes, security breaches, and similar incidents.

Data that we collect – Ebco
We may collect various details if you seek to place an order for a product to us on the Website. We collect, store and process your data for processing your purchase on the Website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We need this information to allow you to go ahead with placing your order for a product. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered.
We may pass your name and address on to a third party to make delivery of the product to you (for example to our Distributor or courier company). We may also share your data with our Distributor. You further authorize the Distributor to use this information to sell products to you, directly or indirectly.
We may also use your data to manage the Website, collect payment from you, enable you to subsequently use parts of the Website, detect any fraud or Website abuses, send you information relevant to the Website or our products, and in case we have any queries. Payments that you make through the Website will be processed by CCAvenue.com.
You must only provide us with information that is accurate and not misleading, and you must keep it up to date. If there are any changes, please inform us. Your order details are stored securely with us and can be accessed by logging into your account on our website. In your account, you can view details of completed orders, open orders, and orders that are about to be dispatched. You can also manage your address details, bank details, and any newsletters you have subscribed to. Please keep your login information confidential and do not share it with unauthorized third parties. We are not liable for password misuse unless it is our fault.
We will not share your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We use your information as described in our Privacy Policy. Protecting your privacy is very important to us. Your information is one of our most valuable assets. We store and process your information on computers in India, which are protected by physical and technological security measures. We use third parties to verify and certify our privacy practices. If you do not agree with your information being used this way, please do not use our website.
We do not rent, trade, or share your personal information with any other company for their marketing purposes without your consent. However, we reserve the right to disclose your personal information to any third party that makes a legally compliant request for it.

Credit Check and Fraud Prevention – Ebco
We use standard and authorized payment services and our Credit Check and Fraud Prevention policies are aligned to these companies. All disputes will be arbitrated subject to the jurisdiction of the city of Mumbai, Maharashtra.

Cookies Policy
When you visit, access, or browse the Ebco Platform, we automatically receive certain information due to internet communication standards. This includes the URL of the site you came from, the URL of the site you visit after leaving our platform, your computer’s IP address, your operating system details, the type of web browser you are using, your email patterns, and the name of your internet service provider. This information helps us analyse overall user trends and improve our services. We do not share the link between your IP address and personally identifiable information with third parties without your permission, except when required by law or to provide you with services. However, we may share aggregate, non-identifiable information with advertisers, sponsors, investors, strategic partners, and others to help grow our business. The amount of information we receive depends on your web browser settings. You can check your browser settings to learn what information is provided to us.
The Ebco Platform uses temporary cookies to store certain data, but we do not store personal information in the cookies. Information that does not personally identify you, such as usage patterns, is exclusively owned by us and may be used for technical administration, user administration, research, development, and other purposes.
You can adjust your web browser settings to delete or disable cookies if you choose. However, disabling cookies may impair, degrade, or restrict your access to certain areas of the Ebco Platform.
We may allow other companies or entities, such as third-party advertisement servers, agencies, technology vendors, and research firms, to serve advertisements to you. Some advertisements may be targeted based on a general user profile, but we do not use personal information for this purpose. Authorized third parties may place or recognize unique cookies on your browser while serving advertisements or optimizing services.
Please understand that we do not control third-party websites displayed as search results or links on the Ebco Platform. These sites may place their own cookies, collect data, or solicit personal information from you, over which we have no control and for which we are not responsible. We do not make any representations about the privacy practices or policies of these third parties or the accuracy, integrity, or quality of the information on their websites. Inclusion or exclusion of these links does not imply endorsement by us.
We may keep records of telephone calls received from and made to users for service administration, research and development, training, business intelligence, business development, or user administration. These telephone records may be shared with third parties when required by law or to provide you with services.

Links to other websites – Ebco
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information – Ebco
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at help@ebco.in
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on please feel free to write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Opt-Out Policy
The third party service providers with whom we may share information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.
If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the “unsubscribe” link or follow the instructions in each e-mail message. Alternatively, you can contact us at help@ebco.in. We reserve the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.
You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of your information partially or fully by contacting us at help@ebco.in

Retention of information
We will retain your information and any data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.

Modification
We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Ebco Platform. We encourage you to review this Privacy Policy whenever you visit our Ebco Platform to understand how your Personal Information is used.

Grievance Redressal
In case, you have any questions, grievance or complaints about this Privacy Policy, or the Ebco Platform, you may contact our grievance officer on the below mentioned details:
Name: Shruti Sawant
Designation: Grievance Officer
Email Address: csc@ebco.in

Governing Law
The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Severability
Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

Contacting Us – Ebco
If there are any questions regarding this privacy policy you may contact us using the information below:
Address:
Ebco Private Limited, 402-3, Hyde Park, Saki-Vihar Road, Mumbai 400072, India
Email:
General Enquiries: info@ebco.in
Service & Quality: csc@ebco.in
Phone:
+91-22-6783 7777+91-22-6783 7700